Where strategy meets technology.
National Retail Chain
National retail chain with 250+ stores and growing online presence
14 months - Complete platform build and rollout
Retail & E-commerce
The retail chain was losing customers to competitors offering seamless shopping experiences across online and offline channels. Their disconnected systems created friction points that frustrated customers and limited sales growth.
Separate inventory management for online and physical stores leading to stock discrepancies
Customers couldn't check in-store availability online or return online purchases in-store
Slow, difficult-to-navigate online store with no personalization or recommendations
No unified view of customer behavior to enable targeted marketing and promotions
We built a unified commerce platform that seamlessly integrated online and offline channels, providing real-time inventory visibility, personalized recommendations, and a loyalty program that works across all touchpoints.
Implemented real-time inventory system synchronized across all channels, enabling buy-online-pickup-in-store (BOPIS), ship-from-store, and accurate stock visibility
Developed machine learning models that analyze customer behavior to deliver personalized product recommendations and targeted promotions
Created unified loyalty program where customers earn and redeem points seamlessly across online and in-store purchases
Built fast, responsive e-commerce platform with intuitive navigation, advanced search, and one-click checkout
The results speak for themselves. We've seen remarkable improvements across all our key metrics. Our customers love the seamless experience, whether they're shopping online or in-store, and the personalization has significantly increased engagement and sales.
VP of Technology
National Retail Chain
This project demonstrates the power of true omnichannel retail transformation. By breaking down the barriers between online and offline shopping, we've created a cohesive customer experience that meets modern expectations and drives business growth.
The combination of unified inventory, AI-powered personalization, and seamless loyalty integration shows how technology can transform retail operations while delivering exceptional customer experiences that build long-term loyalty.
Whether building unified commerce platforms, implementing AI-powered personalization, or creating seamless omnichannel experiences—Builderson Group delivers retail technology solutions that drive growth and customer loyalty.